Frequently Asked Questions

 

Do you have minimums for delivery?

 

How do you calculate delivery prices?

Yes, rental orders must meet a minimum to qualify for delivery. Delivery minimums are based on distance from our location in Macon. This is due to travel time for employees and wear on company vehicles. The delivery minimum for Atlanta is $500, Savannah is $900, etc. Contact us for the delivery minimum for your event's location. There is a delivery charge in addition to the order minimums.


Delivery and travel charges are calculated with consideration of the size of order (size of vehicle required), event details, distance, and delivery schedule for the date of the event. For example, if the event requires an overnight stay (and therefore a hotel room), the delivery charge will be considerably higher. 


What is the damage deposit? Is the damage deposit refundable?

With each order, Southern Vintage retains a damage deposit in the amount of 20% of your subtotal. Due to the nature of our inventory, items are often fragile. There is always the risk of loss or damage. If the order is returned in the condition it was sent out, the damage deposit will be refunded in full. If items are damaged or missing, the replacement cost will be withheld from that deposit, and the remainder of the deposit will be refunded. If the damage or loss exceeds the deposit amount, the customer is responsible for the balance.


Can I visit the showroom to look at your inventory?

Yes!

However, since we operate out of a residence, we only accept visits based on appointment. As an alternative, we offer custom Pinterest boards to discuss your inspirations and ideas, and determine how your style fits with our inventory.


More soon...